On-the-go support , wherever you need it
Keeping you on the road
Every new Ford vehicle includes 12 months of Ford Roadside Assistance from the warranty start date. After the first 12 months, if your vehicle is serviced at one of the recommended service intervals by a participating Ford Dealer, you will receive Ford Roadside Assistance for 12 months from the date of that service. To be eligible, your vehicle must be 7 years old or less when the service is completed. The continuation of the Ford Roadside Assistance program is at the discretion of Ford1.
The Ford Roadside Assistance services are delivered by participating State or Territory Auto Clubs, which may extend extra benefits to eligible customers2.
What are the benefits?
Available to all Ford customers, including retail, fleet and government customers.
Boost your battery
If you experience a flat auxiliary battery or need a jump-start, we can provide it under your roadside cover. Plus, if your auxiliary battery fails within 12 months of battery purchase, we’ll replace it at no cost.
Top up fuel
If you get caught with an empty tank, Roadside Assistance will provide a top up to help you get to the nearest re-fuelling facility3. Fuel cost may be at the owner’s expense.
Inflate flat tyres
In the case of a flat tyre, we’re here to pump them up. And if you have a spare, we can change your flat tyre on the spot. Or if necessary, we can organise a tow for you3.
Lockout
Roadside Assistance will support where possible in opening your vehicle, provided adequate proof of ownership can be shown.
Non-collision breakdowns
Call 13 FORD for non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive.
Towed away
If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer3.
Off-Road Rescue
Where safe to do so, Roadside Assistance can help remove your bogged vehicle, as long as it’s accessible to a Patrol Service Vehicle3.
We’ll tow your trailer
If your vehicle breaks down, a tow can be arranged for any caravan, trailer or horse floats attached to the vehicle3.
Far from home
If your vehicle breaks down and cannot be repaired on the same day when more than 100km from home, accommodation, alternative transport and vehicle recovery are available to you3.
Stay informed about your coverage
Discover all the essential information about your Ford Roadside Assistance benefits and services in our comprehensive manual. This resource outlines the support available to you, ensuring you know exactly what to expect whenever you need help on the road.
